Refund policy

6:8 Medical Solutions is a veteran-owned small business. We want you to be confident in every order. This policy explains how returns, exchanges and refunds work.

Return Window

You may return eligible items within 30 days of delivery. To be eligible, items must be unused, unopened and in their original packaging, and you must include proof of purchase (an order number or receipt).

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of sterile, opened or used medical items. This includes, for example, dressings, gauze, hemostatics, chest seals, airway items and needles. Kits that have been opened are also non-returnable.

Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or you received the wrong item, please contact us within 7 days of delivery with your order number and a description (photos are helpful). We will replace the item or issue a refund, and in these cases we cover the return shipping.

How to Start a Return

Email us at paul@68medicalsolutions.com with your order number, the items you would like to return and the reason. We will reply with return instructions. Please do not send items back without contacting us first.

Return Shipping

Return shipping costs are the customer's responsibility unless the return is the result of our error (a damaged, defective or incorrect item). Original shipping charges are not refunded unless the return is due to our error.

Refunds

Once we receive and inspect your return, we will let you know whether it has been approved. Approved refunds are issued to the original payment method. Your bank or card issuer may take additional time to post the refund to your account.

Exchanges

If you would like a different size, color or item, contact us at the email below. Eligible items can be exchanged under the same conditions as returns, subject to availability.